Help Sources

We're here to help. If you are not sure who to contact, or if the area you need help with is not listed below, the following resources are also available:

• The ITS Knowledge Base, a searchable knowledge base that contains answers to technology questions here at Penn State.
• Contact the ITS Help Desks for assistance. Stop in, call 814-863-1035 or 814-863-2494, or write to helpdesk@psu.edu. For locations and hours, see Consulting Services.

Topic/Web Site	Contact	E-mail	Phone
Access Accounts	Account Services	accounts@psu.edu	814-865-4772
Administrative Computing Support	Administrative Information Services (AIS) Support Center	AIS-support@psu.edu	814-863-2276
ANGEL	ITS Help Desk	helpdesk@psu.edu	814-863-2494
Calendar Service	ITS Help Desk	helpdesk@psu.edu	814-863-2494
Classroom Reservations (courses)	University Registrar	enrlsvcs@psu.edu	814-863-3677
Classroom Reservations (events other than courses)	University Registrar	Use Web form	814-863-3677
Classroom Technical Support	Technology classroom support staff	Use Web form	814-777-0035
Club Server (Student Organizations Server)	See Contact Info - Student Organizations Server	clubs@psu.edu	See Contact Info - Student Organizations Server
Computer Help and Support	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Course Tools	Teaching and Learning with Technology	tlt@psu.edu	814-863-1654
Data Backbone Problems	Network Operations Center	tnsnoc@psu.edu	814-865-4NOC (4662)
Dial-up Modem Access, configuration	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Dial-up Modem Access, Connection Problems	Network Operations Center	tnsnoc@psu.edu	814-865-4NOC (4662)
Directory Services - Lookup - Update	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
eLion	Administrative Information Services (AIS) Support Center	AIS-support@psu.edu	814-863-2276
E-mail	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Employee Computing Support	Administrative Information Services (AIS) Support Center	AIS-support@psu.edu	See directory
Faculty, Teaching Support	Digital Commons	digitalcommons@psu.edu	814-574-9721
Friends of Penn State (FPS)	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
FTP	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
High Performance Computing	High Performance Computing Group	beatnic@aset.psu.edu	814-863-8930
Internet Access	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Netnews (Usenet) Problems	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Penn State Access Account Storage Space (PASS)	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Phone Services, Employees	Network Operations Center	tnsnoc@psu.edu	814-865-4NOC (4662)
Phone Services, Students	Network Operations Center	tnsnoc@psu.edu	814-865-4NOC (4662)
Portal	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Residence Hall Connections, University Park	Residential Computing Service and Support	rescom@psu.edu	Findlay (East):865-2942 Waring (West): 865-2948 Pollock / Nittany: 865-2944 Redifer (South): 865-2938 Warnock (North): 865-2946
Residence Hall Connections, Locations Other Than University Park	Campus contacts	See contact list	See contact list
Ruckus	Ruckus Support
Search Engine	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Secure Server (www.work.psu.edu)	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Student Computing Labs	ITS Student Consultants	See Web site for locations and hours.	See Web site for locations and hours.
Telephone/Voice	Network Operations Center		814-865-4NOC (4662)
Training Services	ITS Training Services	ITSTraining@psu.edu	814-863-9522
TSM (formerly ADSM)	TSM Support Staff	tsm@psu.edu	814-865-4772
Viruses	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Voice Mail	Network Operations Center	University Park	814-865-4NOC (4662)
Virtual Private Network (VPN) Service	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
WebMail	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Web-Based Training (WBT)	ITS Help Desk	helpdesk@psu.edu	814-863-2494
Web Publishing	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494
Wireless Computing	ITS Help Desk	helpdesk@psu.edu	814-863-1035 814-863-2494